Frequently Asked Questions
Getting Started
- How does GayLive Network work?
-
Call the number you see on our website in the top right hand corner of this page
to get the phone number for the city you are located in. You may use our area and/or
zip code locator to see if we have a local number for the city you are interested
in. For best results enter the first six digits of your phone number (area code
+ exchange), or enter your zip code in the appropriate box and click the submit
button. You may also enter your three digit area code but your results will be less
accurate. Call the number listed and listen to the voice prompts that will guide
you through our system. Record your name and a brief introduction of yourself and
then jump on in! Guys on the line are live and ready for action.
- What if I need help?
-
Our Customer Service Representatives are available 24/7 and can be reached by pressing
zero while on the line anytime.
- Who uses GayLive Network?
-
Gay, straight, bi, curious men. GayLive Network is for men, looking to connect in
a fast, easy and extremely discreet way. Local men in your area are on the line,
looking for hookups, hot phone chat or both! How can I access the national service
from GayLive Network if I am not Gay, straight, bi, curious men. GayLive Network
is for men, looking to connect in a fast, easy and extremely discreet way. Local
men in your area are on the line, looking for hookups, hot phone chat or both!
- How can I access the national service from GayLive Network?
-
You can now access the national service through your local access number. After
all local introductions have played you may opt to listen to the guys on the national
service.
- I have a promotion code how do I use it?
-
Call your local access number and follow the prompts to enter your code. Be sure
to press the # key after you have entered the code.
- Why isn't my promotion code working?
-
Assuming you've entered the code correctly and pressed the # key it is possible
that the promotion code may have expired.
Try it for Free!
- How do I get a free trial?
-
If you are not ready to become a paid member you can try a limited version of GayLive Network for free. While our free trial is missing many of the great features paid members enjoy, a free trial will still allow you to get a good feel for the service. For your free trial use our local access number locator to get the local phone number closest to you. Then call the local number and follow the voice prompts for your free trial.. Once you’ve tried GayLive Network for free you can upgrade to a paid member and enjoy all of the great features. This is nothing to risk. Your satisfaction is important and your last purchase is unconditionally refundable if you are not completely satisfied.
- What is a free registered membership?
-
Free registered members immediately get 10 bonus dollars worth of full access paid membership benefits. Once your bonus dollars are used up you can press zero and purchase a paid membership to continue using the full features. If you are not still ready to purchase you can call back on the local number and enter your membership information and continue to use a free limited version of GayLive Network available for free registered members. Become a free registered member today by clicking here now!
- How long is my free trial?
-
Free trial call length can vary depending on your free registration status or the promotion code you enter when you call in.
- Can I get a free trial from any phone?
-
Yes, you can receive a free trial from any phone. Call the line and enjoy! Free trial is limited to one per customer.
Sending and Receiving Messages
- How do I record an Introduction?
-
Call in to your local city and follow the voice prompts to “now it’s time to record your introduction.” You can record your introduction over and over until you are happy with it.
- How long will my Introduction message remain on the service?
-
Every caller’s greeting can be heard on the system for up to 24 hours, but only PAID members can call back in with the option to reuse their existing name and introduction message for up to 30 days. FREE callers will always have to re-record their name and introduction message whenever they call into the GayLive Network.
- What should I say in my introduction?
-
Be specific! This is how you will get noticed on GayLive Network. Adding details and using adjectives to describe who you are and what you’re looking for will make your introduction stand out. You might want to practice reading your message before recording, so it flows smoothly, and please try to leave out the club music in the background! You can record your message over and over until you are happy with it.
- Is there anything I shouldn’t say in my introduction?
-
While we don’t screen the guys on the line, we want everyone to have a pleasant experience using GayLive Network. We won’t tolerate certain things, so please refrain from any form of discrimination or mention of illegal substances or acts.
- How do I hear national guys on the service?
-
Free callers automatically hear national guys. As a paid member, you can opt to hear men from across the nation after you’ve listened to all the introductions in your local calling area by pressing 2 when you hear the prompt.
- How do I hear local guys on the service?
-
Become a paid member. As a paid member you always hear introductions from local guys in your calling area first. You can then opt to continue to hear only local guys by pressing 1 when you hear the prompt.
Offline Messages
- What happens when I hang up?
- For the next 24 hours your name and description message stays active on the line. Guys will still be able to respond to your message and the next time you call in you can hear all the messages you received while you were away.
- Do I have to re-record my name and intro message every time I log into the system?
- Not if you are a Paid Member. For 30 days the system will save your name and intro message, letting you jump into the action that much quicker. If you get bored with your message or decide to change what you are looking for, you have the option to re-record any time you’d like. Free Trial Callers will need to re-record every time they call in.
- How do I know if the caller I’m listening to is still on the line?
- A tone will play right before their message letting you know he’s off-line right now. But you can still send him a message. When he gets back on, he’ll hear the message and be able to get back to you and make a connection.
- How long do I have to get my messages?
- The system automatically saves your messages for 7 days. If you call back within 7 days, you’ll be able to hear all your off-line messages.
- Is there a way the system can notify me if I get any responses to my intro message while I’m off-line?
- Yes! You can sign up to get a text message any time you get any responses to off-line messages directly through the system. Just choose option 4 from the main menu to set yourself up to receive texts. Please note that you must be calling from the phone you wish to receive text messages on.
-
Can my cell phone get texts from GayLive?
- The following mobile providers can receive Text Messages.
- AT&T
- Verizon Wireless
- Sprint
- T-Mobile
- Alltel
- Metro PC
- Boost Mobile
- How do I pick up my messages?
- When you press 1 to jump into the action from the main menu you’ll hear a message telling you how many offline voice mails messages are in your mailbox. If there aren’t any, you’ll go straight to the Live one on one area.
- I got a text saying I have a new message? Why can’t I hear it when I call in?
-
If you are a not a paid member, you must be calling in from the same phone number that you initially used to record your message to pick up any off line messages. Paid callers have the benefit of being able to call in from any phone because their account is linked to their membership number.
- The system says I have a message but only will play the name and intro message of the person who sent it.
How do I listen to the message they sent?
- This happens if you are not a paid memberr and the person sending you the message is also not a member. To hear the message you need to sign up as a paid member.
- How do I listen to off-line messages?
- After you pick up your voicemail messages and listen to online description messages, you’ll hear offline description messages from callers who have been on the line in the last 24 hours. A tone will let you know that the caller is off-line
Reporting Callers
- I just heard some guy breaking the rules on the line (he’s underage, doing something illegal, etc.).
What’s the best way to let you know he’s on there?
- Our new caller reporting feature makes it easy to report bad behavior. When you hear a message that violates our rules of conduct just press Option 7 after their message, and then choose option 3 to report it. Paid members have the option to block this caller and never have to hear from them again.
Setting up an Account
- Can I use GayLive Network from any phone?
-
Yup! All you need is your account number and you can access the service from any touch tone phone.
- How long does it take to set up an account?
-
Not long at all. We need your name, address, phone number and method of payment. You’ll be issued a membership number that you’ll need to access the service and we’ll need to verify your payment vehicle.
- What if I want to join without giving you my name?
-
You may still join as a new member over the phone using our automated self serve system. Once approved, you are allowed to place up to $100 in transactions before we require further information. However for security reasons, we will always need a valid phone number, ZIP Code, and Credit Card information to complete any purchase.
- What do I do if I lose my membership number?
-
Your membership number is tied to your GayLive Network account. If you lose your membership number, call our Customer Service Representatives, 24/7 and they’ll be able to provide you with it. You should keep this information private and never share your membership number with anyone on the line.
- When are dollars deducted from my account?
-
If you are a member on minute based packages, the system will inform you that dollars will be deducted from your account when there are four or more guys on the line or whenever you connect live in a private conversation.
- Will the system warn me when my dollars are about to run out on my account?
-
GayLive Network will inform you of your balance when you log on the service if you wish. You’ll always have the option to add additional dollars through Customer Service or through our automated purchasing system.
Payment
- How do GayLive Network charges appear on my credit card?
-
GayLive Network charges will appear as Live Link.
- Credit Statement
-
We respect your privacy and are extremely discreet in our billing.
- Will any charges show up on my phone bill?
-
GayLive Network does not bill to your telephone. Therefore, charges will not appear on your phone bill. If you opt in to Text Messaging Alerts from GayLive Network, standard text messaging rates from your mobile carrier may apply.
- If I purchase online, will I get a receipt?
-
Anytime you make an online purchase, you’ll receive a confirmation email with the details of your transaction. If you are a new member, you’ll receive two emails from us, one to confirm your membership and provide you with your account information and a second that will contain your transaction details.
- What payment methods do you accept?
-
We make it easy to add dollars to your account; either here on our website or through our Customer Service Center by dialing zero. You have the option to add dollars quickly and securely with a credit card, a prepaid Master Card®, Visa® or American Express® card.
- What if I want to be informed of special offers, promotions and GayLive Network events?
-
Sign up to be on our mailing list and you can receive information through email and US mail about special offers; some offers are only available to guys on our mailing lists. Click here to register.
Pricing Plan
- What is the current pricing plan?
-
To obtain information on the latest pricing and promotions available to you, please sign into your account. Click here to login.
Privacy
- Is my credit card/personal information secure?
-
GayLive Network prides itself on being extremely discreet and ensures the confidentiality of your personal information. We do not share this information with any outside party and will notify you of the approval and decline of transactions. Read our full privacy policy.
- What personal information do I have to give you?
-
In order to protect against identity theft and credit card fraud, we’ll need your name, address, phone number, credit card or check by phone account number. Once this information is confirmed we can process your order.
- back to top
Please use code 100026 when calling Customer Service to place your order.